Privacy Policy

2. Who we are

Quality Lab Solutions Ltd is a company registered in England and Wales, with its registered office at Colony, 5 Piccadilly Place, Manchester, M1 3BR, United Kingdom. For the purposes of applicable data protection law, Quality Lab Solutions Ltd is the data controller responsible for the personal data described in this policy.

Because we operate in a business-to-business context, most of the personal data we handle is business contact information relating to individuals acting on behalf of their organisation. If you have any questions about this policy or how we handle your data, please contact us using the details in the Contact section below.

3. Information we collect

We collect personal information that you provide to us, that we receive in the course of doing business, and that is generated automatically when you use our website. This may include:

• Identity and business contact details, such as your name, job title, employer or company name, business email address and business telephone number.
• Enquiry, quotation and specification details, including the products, applications, process conditions and technical requirements you ask us about, and the datasheets or technical information you request.
• Order and administration details where we supply you, such as purchase order references, delivery information, and billing or invoicing details handled through our accounts function.
• Supplier, manufacturer and distributor contact details where you represent one of our supply or channel partners.
• Correspondence and records of your communications with us, including emails, enquiry forms, and support or after-sales requests.
• Event, exhibition and marketing interaction data where you engage with us at trade events or through our communications.
• Technical and website usage data collected automatically, such as your IP address, browser and device type, and the pages you view (see the Cookies section).

We do not intentionally collect special category personal data through this website, and we ask that you do not send us such information unless it is specifically required and requested.

4. How we use information

We use personal information for legitimate and proportionate business purposes, including to:

• respond to your enquiries and prepare quotations and pre-contract proposals;
• provide product, technical and commercial information, including datasheets and specifications;
• source, supply and arrange delivery of instrumentation and manage the related administration;
• manage our relationships with customers, prospective customers, suppliers, distributors and partners;
• provide after-sales support and service communications and handle any returns or complaints;
• administer events, exhibitions, meetings and webinars;
• send relevant business-to-business communications about products, services and technical updates, from which you can opt out at any time;
• operate, secure, maintain and improve our website, systems and services;
• maintain accurate business records; and
• comply with our legal, regulatory and contractual obligations, including accounting, tax, and export control and trade sanctions requirements.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects concerning you.

5. Legal bases

We rely on one or more of the following lawful bases when processing your personal data:

• Legitimate interests - to respond to enquiries, prepare quotations, provide technical support, manage business relationships, keep records, secure our systems, and carry out business-to-business marketing, where these interests are not overridden by your rights and freedoms.
• Performance of a contract - to take steps at your request before entering into a contract and to supply products and services to you or your organisation.
• Consent - where you have given us consent, for example for certain cookies or optional communications. You may withdraw your consent at any time.
• Legal obligation - where we must process your data to comply with the law, including accounting, tax, anti-fraud, and export control and sanctions obligations.

6. Sharing

We do not sell your personal data. We may share your personal information, only where necessary and with appropriate safeguards, with:

• service providers who support our website, communications and business operations, such as hosting, IT, email and analytics providers, who process data on our behalf under written agreements;
• manufacturers, principals and supply partners where this is necessary to prepare a quotation, source a product or fulfil your request;
• logistics and delivery providers used to fulfil orders;
• payment, credit and professional advisers, such as accountants and legal advisers, where required to administer our business;
• regulators, authorities or other parties where we are required to share data by law or to establish, exercise or defend legal rights.

Some of our manufacturers, partners or service providers may be located outside the United Kingdom. Where we transfer personal data internationally, we put in place the appropriate safeguards required by UK data protection law, such as transfers to countries covered by UK adequacy regulations, or the use of the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

7. Retention

We keep personal data only for as long as necessary for the purposes described in this policy, including to manage enquiries and business relationships and to meet our legal, accounting, tax and reporting obligations. Retention periods vary depending on the nature of the data and the reason it was collected; for example, records relating to contracts and transactions are typically kept for the period required by law after the relationship ends.

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. When personal data is no longer required, we securely delete or anonymise it.

8. Your rights

Under UK data protection law you have rights over your personal data, including the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request erasure of your data in certain circumstances;
• restrict or object to our processing, including processing based on legitimate interests and direct marketing;
• request the portability of data you have provided to us; and
• withdraw consent where our processing is based on consent.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk, although we would welcome the opportunity to address your concerns first.

9. Cookies

Our website uses cookies and similar technologies to help the site function, remember your preferences, and understand how the site is used so that we can improve it. Some cookies are essential for the website to work, while others, such as analytics cookies, are optional. You can control or disable cookies through your browser settings, although disabling some cookies may affect how the website functions. Where required, we will ask for your consent before setting non-essential cookies.